Privacy Policy
Last updated: September 12, 2026
This Privacy Policy describes how Ravyura ("Ravyura," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase, contact us, or otherwise use our services (collectively, the "Services").
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, technology, or business operations.
When we make changes, we will update the "Last updated" date at the top of this page.
Personal Information We Collect
The personal information we collect depends on how you interact with Ravyura.
Information You Provide Directly
We may collect information such as:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment and transaction information
- Customer service messages
- Reviews, feedback, or other information you voluntarily provide
Payment information may be processed directly by our payment providers and may not be stored directly by Ravyura.
Information Collected Automatically
When you use our website, we may automatically collect information about your device and browsing activity, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Products viewed
- Referring website
- Shopping activity
- Approximate location based on IP address
- Cookie and similar technology information
We use cookies and similar technologies to operate our website, remember preferences, understand website performance, and improve the shopping experience.
Personal Information Sources
We may receive personal information from:
- You directly
- Shopify and our ecommerce platform
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Advertising and marketing platforms
- Customer support tools
- Other service providers that help us operate Ravyura
How We Use Your Personal Information
We may use personal information to:
Provide Products and Services
We use your information to:
- Process and fulfill orders
- Accept payments
- Arrange shipping
- Provide order confirmations
- Send tracking information
- Process returns and refunds
- Maintain your customer account
- Provide customer support
Communicate With You
We may use your contact information to respond to inquiries, provide updates about your order, and communicate important information regarding our Services.
Marketing and Advertising
Where permitted by law, we may use your information to:
- Send promotional emails
- Show relevant advertising
- Measure advertising performance
- Personalize your shopping experience
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.
Improve Our Services
We may analyze website activity and customer interactions to improve:
- Our products
- Website functionality
- Customer experience
- Marketing campaigns
- Fraud prevention
- Business operations
Security and Fraud Prevention
We may use personal information to detect, investigate, or prevent:
- Fraudulent transactions
- Unauthorized activity
- Security incidents
- Abuse of our Services
Legal Compliance
We may process personal information when necessary to comply with legal obligations, respond to lawful requests, enforce our policies, or protect the rights of Ravyura and others.
How We Disclose Personal Information
We may share personal information with third parties when necessary to operate our business.
These may include:
- Shopify
- Payment processors
- Shipping carriers
- Warehousing and fulfillment providers
- Customer support providers
- Analytics providers
- Advertising platforms
- Marketing service providers
- IT and website service providers
- Professional advisers
- Government authorities when required by law
We may also disclose information as part of a business transaction such as a merger, acquisition, restructuring, or sale of assets.
Relationship With Shopify
Our online store is powered by Shopify.
Shopify may collect and process personal information relating to your use of our store in order to provide ecommerce services, fraud prevention, analytics, payment processing, and other functionality.
Shopify processes certain information according to its own privacy practices.
Your information may be processed in countries other than the country where you live.
Third-Party Websites and Links
Our website may contain links to websites, applications, or services operated by third parties.
Ravyura is not responsible for the privacy, security, accuracy, or practices of third-party websites.
We encourage you to review the privacy policies of any third-party services you use.
Cookies
We use cookies and similar technologies to operate our website and improve your experience.
Cookies may be used to:
- Keep items in your shopping cart
- Remember preferences
- Understand website usage
- Measure website performance
- Prevent fraud
- Deliver or measure advertising
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact:
Security of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Please avoid sending sensitive or confidential information through unsecured communication channels.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for purposes such as:
- Providing our Services
- Maintaining business records
- Processing transactions
- Resolving disputes
- Preventing fraud
- Meeting tax, accounting, or legal obligations
Retention periods may vary depending on the type of information and applicable law.
Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access
You may have the right to request information about the personal data we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information.
Right to Correct
You may have the right to ask us to correct inaccurate personal information.
Right to Data Portability
In certain circumstances, you may have the right to obtain a copy of your information in a portable format.
Right to Withdraw Consent
Where we rely on consent to process personal information, you may be able to withdraw that consent.
Marketing Preferences
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the message.
Advertising and Privacy Choices
Depending on where you live, you may have additional rights regarding targeted advertising, sharing, or certain uses of personal information.
To exercise a privacy right, contact:
We may need to verify your identity before processing certain requests.
Complaints
If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve your concern.
Depending on where you live, you may also have the right to submit a complaint to your local privacy or data protection authority.
International Transfers
Ravyura may work with service providers located in different countries.
As a result, your personal information may be transferred, stored, or processed outside your province, state, or country of residence.
When required, we take reasonable measures to ensure appropriate safeguards are used for international transfers.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:
Ravyura
Email: support@ravyura.com
We aim to respond to customer and privacy inquiries as promptly as reasonably possible.