Shipping Policy
At Ravyura, we want your order to arrive safely, smoothly, and as quickly as possible. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–2 business days after your order is confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high demand, promotions, or product launches, processing may take slightly longer.
Shipping & Delivery
We currently ship to:
- Canada
- United States
- United Kingdom
- Australia
- New Zealand
Estimated delivery time after your order has been processed is approximately:
5–7 business days
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, customs processing, or other circumstances outside our control.
Free Shipping
Ravyura offers free standard shipping on eligible orders placed through our website.
Any applicable shipping charges will always be shown at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to update after your package has been handed to the carrier.
Customs, Duties & Taxes
For Canadian orders, applicable taxes will be calculated at checkout where required.
For international orders, any duties, taxes, or import-related charges included at checkout will be clearly displayed before payment.
If additional fees are imposed by your local customs authority after shipment, they may be the responsibility of the recipient unless otherwise stated at checkout.
Shipping Address
Please carefully review your shipping address before submitting your order.
Ravyura cannot guarantee delivery to an address that was entered incorrectly by the customer.
If you notice an error after placing your order, contact us as soon as possible at support@ravyura.com.
Order Changes & Cancellations
We begin processing orders quickly.
If you need to change or cancel your order, contact us at support@ravyura.com as soon as possible.
We will do our best to accommodate your request, but once an order has been processed or shipped, we may no longer be able to modify or cancel it.
Delayed Orders
Occasionally, shipping carriers may experience delays.
If your tracking information has not updated for several days or your order has exceeded the estimated delivery window, contact us and we will help investigate the shipment.
Lost Packages
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your property and any secure delivery areas.
- Ask household members or neighbours if they accepted the package.
- Contact the shipping carrier using your tracking number.
- Contact support@ravyura.com if you still cannot locate your order.
We will work with you and the carrier to help determine the next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery.
Please send:
- Your order number
- A description of the issue
- Clear photos or video of the product and packaging
Email everything to support@ravyura.com, and our team will help arrange an appropriate solution.
Contact Us
If you have questions about your order or shipping, please contact:
Ravyura
Email: support@ravyura.com
We aim to respond within 1 business day.
Ravyura
Better hydration. Happier cats.