At Ravyura, we want you to feel confident with your purchase. If your order isn’t right for you, we offer a 30-day return and refund policy from the date your order is delivered.

30-Day Return Window

You have 30 days from delivery to request a return.

To be eligible:

• Your return request must be submitted within 30 days of delivery.
• The product should be returned with its original packaging whenever possible.
• Used Ravyura fountains are accepted during the 30-day trial period.
• Proof of purchase or your order number may be required.

Return requests submitted after the 30-day period may not be accepted.

How to Start a Return

Email us at support@ravyura.com with:

• Your order number
• The reason for your return
• Photos or video if the item is damaged or defective

Our team will reply with the return address and instructions.

Please do not send a return to an address without first contacting us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived:

• Damaged
• Defective
• Incorrect

Original shipping charges, if any, are generally non-refundable unless the issue was caused by us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your Ravyura product is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@ravyura.com.

Include your order number and clear photos or video showing the issue.

If approved, we may provide a replacement or refund at no additional cost. In some cases, you may not be required to return the damaged item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within approximately 5–7 business days.

Your bank or card provider may require additional processing time before the refund appears in your account.

If more than 10 business days have passed after your refund was approved, please contact us at support@ravyura.com.

Exchanges

If you need a replacement for a damaged, defective, or incorrect item, contact us at support@ravyura.com.

For other exchanges, the fastest option may be to return the original item and place a new order once your return is approved.

Order Cancellations

We process orders quickly.

If you would like to cancel or change your order, contact us as soon as possible at support@ravyura.com.

If your order has already been processed or shipped, we may not be able to cancel it. You can still request a return after delivery in accordance with this policy.

Non-Returnable Items

The following may not be eligible for return:

• Gift cards
• Items damaged through misuse or improper handling
• Products returned outside the 30-day return window
• Items not purchased directly from Ravyura

This does not affect your rights if the product arrived damaged or defective.

Contact Us

For questions about returns, refunds, or exchanges:

Ravyura
Email: support@ravyura.com

We aim to respond within 1 business day.